Privacy Policy for FoodBin

Last Updated: 03-Mar-2025

Introduction

Welcome to FoodBin, a food delivery application developed and operated by Wandile Ventures Private Limited ("we", "us", "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access and use our mobile application FoodBin, including the mobile applications for users, restaurants, and delivery partners ("App"). We are committed to protecting your privacy and ensuring a safe online experience.

By using FoodBin, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect various types of information for the purposes of providing and improving our App, including:

1.1 Personal Information

• Users: When you sign up or use the App, we collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Delivery address (for order delivery)
  • Payment details (credit/debit card or third-party payment providers)
  • Location data (if location services are enabled)

• Restaurants: When you register a restaurant, we collect:

  • Restaurant name
  • Email address
  • Phone number
  • Business address
  • Business details (menu, photos, description, operating hours, etc.)
  • Payment details (for payments to restaurants)

• Delivery Partners: When a delivery partner signs up, we collect:

  • Full name
  • Email address
  • Phone number
  • Vehicle details (for delivery purposes)
  • Payment details (for payments to delivery partners)
  • Geolocation data (for delivery tracking)

1.2 Usage Data

We may collect information about how you access and use the App, such as:

• Device information (model, OS version, etc.)
• IP address
• Browsing activity within the App (pages visited, clicks, etc.)
• Time and date of App usage
• Location data (for users, restaurants, and delivery partners to facilitate orders and deliveries)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics tools) to track activity on the App and enhance the user experience. Cookies are small data files stored on your device. These help us analyze trends, improve the functionality of the App, and personalize your experience.

You can set your browser to refuse cookies, but this may impact your use of some parts of the App.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• To provide, maintain, and improve our App and services.
• To process orders, handle payments, and facilitate deliveries.
• To verify your identity and prevent fraudulent activity.
• To communicate with users, restaurants, and delivery partners, including order confirmations, delivery updates, and marketing messages (with your consent).
• To personalize the user experience, including offering personalized promotions and recommendations.
• To comply with legal obligations and resolve disputes.
• To conduct data analysis for app improvements and business decisions.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with third-party service providers who assist us in operating the App and providing our services. These third parties may include payment processors, cloud storage providers, analytics services, and delivery management services.

3.2 With Restaurants

For users, we share necessary details such as your delivery address and contact information with restaurants to process and fulfill your order.

3.3 With Delivery Partners

For users, we share order details, delivery address, and contact information with delivery partners to facilitate timely delivery.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order, or government investigation).

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete it securely.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.

If you wish to exercise any of these rights, please contact us at the details provided below.

7. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated policy, and the date of the last update will be noted at the top of the page. We recommend you periodically review this Privacy Policy to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Wandile Ventures Private Limited
Email: info@foodbin.in
 

By using the FoodBin App, you consent to the terms outlined in this Privacy Policy.